In these Conditions the following expressions shall have the following meanings:

A. "Addressee" means the person or persons to whom a Parcel or Consignment is addressed.
B. "Antique" means an object which is over 100 years old.
C. "Collectable" means something which has appreciated in value either due to its scarcity or due to it being no longer in production.
D. "Conditions" means these conditions, together with Jersey Post's Terms of Business.
E. "Consignment" means any one or more Parcel(s) sent at one time by the Customer to one address from the UK to an address not in the UK.
F. "Consignment Charges" means the charges payable to Jersey Post by the Customer in accordance with Condition 8.1 for the carriage of a Consignment, but shall exclude any additional charge(s) payable for enhanced compensation as referred to in Condition 11.1.
G. "Customer" means the sender of a single Consignment making payment in advance and not through an account held with Jersey Post.
H. "Dangerous Goods" means:
(i) those items specified as dangerous or hazardous or prohibited or restricted in the Retail Guide; and/or
(ii) those items defined as dangerous or hazardous by the regulatory bodies and by legislation regulations and guidelines governing transport by road, rail, sea or air.
I. "Despatch" means the time when the Customer hands a Consignment to a representative or agent of Jersey Post for delivery by Jersey Post under the Services.
J. "Excluded Goods" means those goods described as such, or described under the heading "Compensation Exclusions" in the Retail Guide.
K. "International Deliveries" means any deliveries which are not deliveries to an address in the UK.
L. "Jersey Post" means Postal Headquarters, La Rue Grèllier, La Rue Des Pres Trading Estate, St Saviour, Jersey, JE2 7QS (and which shall where the context allows include its successors and any assigns) and its appointed subcontractors and agents.
M. "Parcel" means a package sent under any of the Services.
N. "Parcelforce Worldwide" means Royal Mail Group plc, and its appointed sub-contractors and agents.
O. "Retail Guide" means the information on-line at www.parcelforce.com (as amended from time to time).
P. "Services" means International Datapost, Global Priority and Ireland 24, details and specific service features of which can be found in the Retail Guide.
Q. "Terms of Business" means Jersey Post's Terms of Business, as amended from time to time, a copy of which is available at www.jerseypost.com.
R. "UK" means England, Scotland, Wales, Northern Ireland, the Isle of Man, the Isles of Scilly and the Channel Islands (referred to as Zones 1-3).
S. "Working Day" means any day other than a Saturday, Sunday, Bank or Public Holiday, Good Friday and Christmas Day and any other day on which the Jersey Post network is closed. It also means only the working days in the country of destination or any intermediate country.

2.1 Jersey Post undertakes to deliver to the address specified on the Consignment or in the despatch documentation, not to an Addressee.
2.2 Jersey Post does not undertake to intercept a Consignment in transit before delivery has been attempted.
2.3 Jersey Post shall not be liable in respect of any Consignment delivered to the delivery address or other address specified by the Addressee, where any person misrepresents his authority to receive a Consignment on the Addressee's or Customer's behalf, or where Jersey Post is delivering it in accordance with instructions from, or purporting to be from the Addressee.
2.4 On delivery of a Consignment, Jersey Post will request the person who accepts delivery (not necessarily the Addressee in person) to sign an acknowledgment receipt, which may include signature by electronic means. Copies of such a receipt shall be available for a period of six months from the date of delivery, subject to payment of the charge as then published.

Every Parcel must comply with the size and weight limits of the country of destination. Current size and weight limits are available on our website at www.jerseypost.com or ask at a Jersey Post suboffice.

4.1 The Customer shall ascertain if the contents of any Parcel is dangerous, prohibited or subject to restrictions (either within the UK or the country of destination) by referring in the first instance to the Retail Guide and will comply with all requirements specified therein. Jersey Post may add or delete items from the definition of Dangerous Goods without notice, but will endeavour to make the details of any such additions or deletions available on its website at www.parcelforce.com.

6.1 The service standards for each of the Services are as advertised from time to time by Jersey Post and shall apply subject to this Condition.
6.2 For the purposes of calculating service standards:
6.2.1 only Working Days will be counted.
6.2.2 where Jersey Post attempts to deliver a Consignment to the address shown on the Consignment and for whatever reason delivery cannot be achieved (including unreasonable delay in acceptance at that address) then delivery shall be deemed to have taken place at the time when the Consignment is first presented to that address for delivery or when Jersey Post joins a queuing or booking in system operated at that address.
6.2.3 where Jersey Post is directed to hold a Consignment for collection or pending further instructions then delivery shall be deemed to have taken place at the earliest time when the Consignment is made available for collection by the Addressee.
6.2.4 Consignments addressed to Post Office Boxes (or the local equivalent) are deemed to be delivered when the Consignment or notification of the Consignment's arrival is placed in the Post Office Box, or when the notification of arrival is advised by telephone, whichever is the sooner.
6.3 Consignments will only be delivered on Working Days. If a Consignment is despatched on a non Working Day, or after the latest acceptance time on a Working Day, it will be deemed to have been despatched on the next Working Day.

7.1 The Customer or the Addressee may request an undelivered Consignment (only after delivery has first been attempted) to be returned to the Customer, redelivered to the Addressee or otherwise redirected (and in the case of Addressee request, the Customer hereby consents to Jersey Post performing such action), and subject to payment of such additional charges notified by Jersey Post by the person who makes the request, Jersey Post will perform such additional service on the terms and conditions set out in these Conditions or such other Jersey Post terms which govern the additional services, if such is the case.
7.2 If an undelivered Consignment is held by Jersey Post and is not claimed within a reasonable time of Parcelforce leaving notification of its attempted delivery at the delivery address, Jersey Post shall, where reasonably practicable, attempt to contact the Customer. If this fails Jersey Post will be entitled to deal with the Consignment as it reasonably sees fit.

8.1 The Customer shall pay to Jersey Post the Consignment Charges and any charges for enhanced compensation required which are notified to the Customer at the time of Despatch for the Service selected by the Customer and by the payment method specified by Jersey Post.
8.2 If any Consignment has a low weight in comparison to its volume (size) Jersey Post may require the Customer to pay additional charges based on the volumetric weight in accordance with its current published rates. Such additional charges may be requested (and shall be paid by the Customer) on Despatch or at any time prior to the delivery of the Consignment concerned.
8.3 Condition 8.2 will apply where the weight to volume ratio of a Consignment is less than 120kgs per cubic metre.
8.4 If an Addressee refuses to pay any customs charges and duties due in respect of a Consignment and as a result, it or a part of it is not delivered, Jersey Post shall not incur any liability and the Consignment (or relevant part) will only be returned to the Customer if those charges plus return carriage charges are paid by the Customer. Jersey Post will attempt to contact the Customer to advise of the charges and to obtain agreement to pay. If such agreement is forthcoming, the Customer shall make payment at or to the local Jersey Post depot, thereafter the Consignment (or relevant part) will be returned to the Customer. Where the Customer refuses to pay the charges, the Consignment (or relevant part) will be disposed of by Jersey Post.

9.1 Details of any compensation payable in respect of the Services are available on Jersey Post's website at www.jerseypost.com.
9.2 Except as referred to in Condition 9.1 Jersey Post shall not otherwise be liable to the Customer or any other person for any loss of, or damage to, or any delay of any Consignment(s), or for any loss or damage arising from delay in the collection, conveyance or delivery of any Consignment(s) howsoever such loss or damage was caused and whether by the negligence of Jersey Post or its officers, employees, contractors, agents or otherwise. For the avoidance of doubt, Jersey Post does not accept liability for any loss of contracts, business, profits, revenue, anticipated savings or any indirect or consequential losses whatsoever or howsoever arising.

10.1 Jersey Post shall not be liable under the provisions of Conditions 11.1.2 and 11.1.3 where a Consignment is despatched to a destination where the Service is currently suspended.
10.2 Jersey Post reserves the right to suspend international Deliveries and/or compensation arrangements to specific destinations where it considers that circumstances prevent the provision of a reliable service.

11.1 Details of compensation payable (if any) are available on Jersey Post's website at: www.jerseypost.com

12.1 Details of the process for making any claim are available on Jersey Post's website at: www.jerseypost.com

13.1 Jersey Post may engage agents and/or sub-contractors to perform all or any part of the Services to be provided to the Customer.
13.2 These Conditions will be governed by and construed in accordance with the laws of Jersey. Each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of Jersey over any claim or matters arising under or in connection with this agreement.
13.3 Save as expressly referenced within these Conditions, these Conditions constitute the entire agreement between Jersey Post and the Customer. Each party acknowledges that in entering into these Conditions it has not relied on any representation or undertaking, whether oral or in writing, save as expressly incorporated herein.
13.4 If any provision of these Conditions shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the provisions of these Conditions which shall remain in full force and effect.