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>>> Size & weights

>>> Where we deliver

>>> 9.00 am Guarantee

>>> Saturday Guarantee

>>> Compensation

>>> Packaging & Posting

>>> Special Delivery Packaging

Learn More...

Size & Weight Limits.

The maximum dimensions of a rectangular item are 610mm x 460mm x 460mm, whilst the maximum length of a rolled item is 900mm.

If you’re sending rolled items please also note that the length plus twice the diameter of your item must not exceed 1040mm

Where we deliver.

Special Delivery 9.00am guarantees delivery by 9.00am of the next working day to 99% of the country. This includes Northern Ireland.

Our delivery guarantee does not cover certain places, such as Guernsey, Isle of Wight, Isle of Man and some remote parts of Scotland. The following tables detail the postcodes where we cannot confirm your item will arrive by 9.00am the next working day, with full details on the timeframe in which we do guarantee delivery.

Postcode	Area
AB30-39	Aberdeen
AB41-45	Aberdeen
AD51	Aberdeen
AB52	Invenurie
AB53-56	Aberdeen
GY1-9	Guernsey (including Aldernery, Herm and Sark)
HS1	Stornoway
HS2	Lewis
HS3	Harris
HS4	Scalapay
HS5	Leverburgh
HS6	N. Uist
HS7	Benbecula
HS8	Erisksay
HS8	S Uist
HS9	Castlebay (Barra)
IM-All (exept IM1)	Isle of Man
IV-All (except IV1)	Inverness
KA27	Arran
KA28	Cumbrae
KW	All
PA20-49
PA60	Jura
PA61	Colonsay
PA62-75	Mull
PA76	Iona
PA77	Tiree
PA78	Coll
PH15-29, 31-40, 45-50	Perthshire
PH30	Corrour
PH41	Mallaig
PH42	Eigg and Muck
PH43	Isle of Rum
PH44	Canna
PO30-41	Isle of Wight
TR21-25	Isles of Scilly
ZE1	Lerwick
ZE2-3	Shetlands

*We’ll refund your money if we are unable to deliver before 9.00am the next working day. This guarantee does not apply if we are unable to find someone to sign for the delivery, and have to leave a “We're holding an item of mail for you” card.

UK map showing the areas covered by the Special Delivery 9.00am guarantee

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9.00 am Guarantee

We guarantee we’ll deliver your Special Delivery 9.00am item to the given address before 9.00am the next working day and we’ll refund your money if we don’t deliver it in time.

This guarantee does not apply if:

we were unable to deliver the item because we could not find someone to sign for your item and have to leave a ‘We’re holding an item of mail for you’ card at the address
the delivery address is in the small area of the UK where we do not guarantee next day delivery – learn more about where we deliver

Our working days are Monday to Friday and do not include Sundays, bank holidays or public holidays.

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Saturday Guarantee

Take advantage of Guaranteed Saturday Delivery. An add-on Special Delivery service that allows you to guarantee next day delivery for the urgent items you posted on Friday. Guaranteed Saturday Delivery ensures that your item is delivered to the recipient by 1pm on Saturday, giving you the peace of mind needed to enjoy your well deserved weekend. In the unlikely event that your item is not delivered on time, we’ll refund your money.

Customers posting their items at Post Office outlets will pay an extra £2 charge per item to use this service.

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Compensation

Please keep your proof of purchase receipt.

If the item you are sending by Special Delivery 9.00am or Special Delivery next day, has a financial value more than £500 you should buy additional compensation cover in the unlikely event that it is lost, stolen or damaged while it is with us.

Compensation claims for late delivery must be made in writing within 14 days of posting and must include the receipt for purchase.

Compensation claims for loss or damage must be made in writing within 12 months of posting and must include the receipt for purchase.

Please contact our Premium Services Team on 616530 or eMail. support@jexpress.je

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Packaging & Posting

When you’re sending items through the post it’s important to wrap and pack them well to ensure they arrive securely and safely. Clearly addressing the item and using the right Postcode will also help us deliver it faster and more accurately. Here are a few tips to help you:

Use padded envelopes or boxes to protect contents
Use packing material to fill space inside your package and protect it whilst in transit.
Seal the package securely along all edges and openings
Check the Postcode is correct – you can use our Postcode Finder
Write the address clearly and leave space for postage
Include a return address and “FRAGILE” if appropriate

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Special Delivery Packaging

Plastic envelopes are available for free at all Jersey Post Sub Post Offices. Just add the appropriate postage for the weight of the item.

For customers posting over 10,000 items per year we can tailor your envelopes to suit your individual business needs. For example, we can preprint your return address and your company logo on the envelope. This service is available for free. Please contact our Premium Services Team on 616530 for further information.

Click here to download our J express Packaging order form

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For more information or assistance, please call our local dedicated Support Team on 616530 or Email: support@jexpress.je


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